Refund Policy

Refund Eligibility

Refunds are considered on a case-by-case basis within 7 days of initial payment, provided the service has not been substantially used (no site published, no support sessions consumed beyond the trial quota).

Non-Refundable

• Completed support sessions
• Consumed support minutes
• Third-party domain purchases (we pass these through at cost)
• Subscriptions beyond the 7-day window

Cancellation

You can cancel your subscription at any time from your account. Cancellation stops the next renewal. The current billing period is not prorated unless a formal refund is granted under this policy.

Process

Email our support team with your order number and the reason for the refund request. We'll respond within 3 business days with a decision.