Terms & Conditions

Last updated: 22 Apr 2026

1. SaaS Platform — No Source Code Transfer

EcoWeb operates as a Software-as-a-Service (SaaS) platform. Your website is hosted, managed, and served by EcoWeb. The underlying source code, themes, infrastructure, and platform software are not included with your subscription and will not be transferred to you.

2. Prohibited Content

Any illegal, pornographic, adult, hateful, or policy-violating content will result in immediate suspension of your website without prior notice and without refund. EcoWeb reserves the right to terminate accounts at its sole discretion for violations of this clause.

3. Services Included

EcoWeb provides website hosting, domain management, pre-built themes, and support as described in your chosen plan. Any additional services — custom development, migrations beyond the free quota, priority support outside business hours — are billed separately.

4. Billing & Renewals

Your subscription runs on a monthly or annual billing cycle. Renewals are automatic unless cancelled at least 7 days before the next billing date. Failed payments may result in suspension after a 7-day grace period.

5. Refunds

Refunds are prorated based on usage. Partial-month cancellations are not refunded for the current billing cycle. For full refund policy details see our Refund Policy.

6. Content Ownership

You retain full ownership of the content you upload — images, text, branding, copy. EcoWeb retains ownership of the platform, themes, design templates, and infrastructure.

7. Data & Privacy

EcoWeb may use anonymized usage data to improve its service. No personally identifiable data is shared with third parties except trusted processors (payment gateway, SMS/WhatsApp provider, email provider) as required to deliver the service. See our Privacy Policy for full details.

8. Support Terms

Support response times, working hours (typically Mon–Sat 10am–6pm IST), and session quotas are defined per plan. Plan terms may change with 30-day notice to existing subscribers.

9. Communications

You agree to receive transactional WhatsApp / Email / SMS messages from EcoWeb related to your account (OTPs, billing, meeting confirmations). Marketing messages require your opt-in and can be stopped at any time by replying STOP on WhatsApp or unsubscribing in email.

10. Changes to These Terms

EcoWeb may update these terms from time to time. You will be notified of material changes via email. Continued use of the service after changes take effect constitutes acceptance of the revised terms.

11. Limitation of Liability

EcoWeb's total liability to you for any claim is limited to the amount you have paid in the previous 3 months of subscription. EcoWeb is not liable for indirect, consequential, or incidental damages.

12. Governing Law

These terms are governed by the laws of India. Any disputes will be resolved in the courts of the state where EcoWeb is registered.

By signing up and using EcoWeb you confirm that you have read, understood, and agree to these terms.

Questions? or visit your account page.

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